This course introduces learners to the concepts and elements of process design, control, and improvement. It also looks at redesign and creative design processes, and examines change leadership and the impact of organizational change on individual employees. As part of process design, learners will examine the analytical and visual tools necessary to achieve effective process design and improvement. Continuous improvement methodologies are introduced to ensure any remaining that non-conformities are addressed and further improvements are implemented.
Reading 15: Pande, P. S., Neuman, R. P., & Cavanagh, R. R. (2002). The Six Sigma way team field book: An implementation guide for project improvement teams. New York: McGraw-Hill. Chapter 18: Control and Process Management: Hold the Gains Chapter 19: Power Tools for "Control": Keeping Things on Track Chapter 21: Six Sigma Process Design/Redesign: Restarting from Scratch