This course covers Six Sigma in terms of its design, implementation, and measurement. Basic principles of Six Sigma and integrated Lean Six Sigma are discussed. Learners will understand the "total customer satisfaction" approach as applied to operations processes—no defects. They will practice different elements of the Six Sigma process, such as tools measuring the performance of operational processes: detecting defects or failure to meet customer-required performance, understanding defects per opportunity, better meeting customer requirements, etc. The course also covers elements frequently associated with Six Sigma, such as customer-driven objectives, use of evidence, structured improvement cycles (i.e., DMAIC), process capability and control, design, structured training, and organization of improvements.