Traditional diversity practices may have served to increase the representation of diverse groups in organizations; however, there is evidence they have failed to tackle the day-to-day behaviours that create exclusion and prevent employees from bringing their full selves to the workplace. In this course, students explore how to gain competitive advantage by leveraging both the visible and invisible differences of employees through the multicultural inclusive organization.
Reading 17: Holvino, E. H., Ferdman, B. M., & Merrill-Sands, D. (2004). Creating and sustaining diversity and inclusion in organizations: Strategies and approaches. In M. S. Stockdale, & F. J. Crosby (Eds.), The psychology and management of workplace diversity (pp. 245-276). Malden, MA: Blackwell Publishing.