LCIM-594: Continuous Improvement & Quality Management Report a Broken Link

Continuous improvement is a systematic, ongoing effort to improve processes, services, or products through small, incremental changes in an effort to realize efficiencies and better quality. Quality management is related to continuous improvement, but focuses more specifically on consistency of products, services, and processes. The main components of quality management are quality planning, quality control, quality assurance, and quality improvement. After addressing the core principles and some of the history and roots of continuous improvement, this course will introduce kaizen, Six Sigma, lean management, and Training Within Industry (TWI) as strategies that may be applied in the manufacturing industry.

Required Readings

Lesson 1

  • Chapter 1: Introduction (pp. 8-10)
  • Chapter 2: Why quality management? (pp. 11-18)

  • Chapter 1: Introduction (p. 10)
  • Chapter 2: Background and history (pp. 11-13)
  • Chapter 3: Why Six Sigma? (pp. 14-24)

Lesson 2

  • Chapter 4: Six Sigma: Key strategic concepts (pp. 25-29)
  • Chapter 7: Variation (pp. 45-49)
  • Chapter 9: People and organizational learning (pp. 55-57)
  • Chapter 11: Six Sigma projects: Key concepts (pp. 71-79)
  • Chapter 14: Variability Reduction in DMAIC (pp. 99-123)

Lesson 3

Lesson 4

Supplementary Readings

Lesson 1
Lesson 3
Lesson 4