Crawley, A. (2012). Supporting online students: A practical guide to planning, implementing, and evaluating services. New Jersey: John Wiley & Sons, Incorporated
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Stewart, B. L., Goodson, C. E., Miertschin, S. L., Norwood, M. L. & Ezell, S. (2013). Online student support services: A case based on quality frameworks. Journal of Online Teaching and Learning, 9(2). |
From: Crawley, A. (2012). Supporting online students. A guide to planning, implementing and evaluating services. o Chapter 1 - Setting the Stage: The Transformation. |
From: Simpson, O. (2012). Supporting students in online, open and distance learning. Third Edition. o Chapter 1 - Introduction: Distance Education - Success & Failures |
From: Anderson, T. (Ed), (2009). The theory and practice of online learning (2nd ed.). Athabasca, AB: Athabasca University.
o Anderson, T. - Introduction |
Tait, A. (2003). Editorial: Reflections on student support in open and distance learning. International Review of Research in Open and Distance Learning (IRRODL), 4(1). Special Issue on Tutoring and Student Support. |
Contact North. (n.d.). How to build effective online learner support services. (pdf) |
BC Government. (n.d.). Student Supports. (pdf) |
From: Crawley, A. (2012). Supporting Online Students. A Guide to Planning, Implementing and Evaluating Services. o Chapter 5 - Administrative Suite |
From: Simpson, O. (2012). Supporting students in online, open and distance learning. London: Kogan Page Ltd. o Chapter 3 - Non-Academic Student Support |