Digital Reading Room 2.0 -- MDDE 650: Tutoring and Student Support in Distance Education and Training

MDDE 650: Tutoring and Student Support in Distance Education and Training Report a Broken Link

Textbook

Crawley, A. (2012). Supporting online students: A practical guide to planning, implementing, and evaluating services. New Jersey: John Wiley & Sons, Incorporated

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Simpson, O. (2012). Supporting Students for Success in Online and Distance Education (3rd edition). New York: Routledge

Unit 1 Readings

Stewart, B. L., Goodson, C. E., Miertschin, S. L., Norwood, M. L. & Ezell, S. (2013). Online student support services: A case based on quality frameworks. Journal of Online Teaching and Learning, 9(2).

From: Crawley, A. (2012). Supporting online students. A guide to planning, implementing and evaluating services.

          o   Chapter 1 - Setting the Stage: The Transformation.
          o   Chapter 2 - Profile of Online Students.
          o   Chapter 4 - Putting Services Online.

From: Simpson, O. (2012). Supporting students in online, open and distance learning. Third Edition.

          o   Chapter 1 - Introduction: Distance Education - Success & Failures
          o   Chapter 2 - Student Support in Online & Distance Education - Definitions & Practices
          o   Chapter 5 - Theories of Student Support
          o   Chapter 6 - Learning Motivation for Distance Education Student Support

From: Anderson, T. (Ed), (2009). The theory and practice of online learning (2nd ed.). Athabasca, AB: Athabasca University.

          o   Anderson, T. - Introduction
          o   Ally, M. - Chapter 1: Foundations of educational theory for online learning
          o   Anderson, T. - Chapter 2: Towards a theory of online learning
          o   Moisey, S., & Hughes, J. - Chapter 17: Supporting the online learner

Tait, A. (2003). Editorial: Reflections on student support in open and distance learning. International Review of Research in Open and Distance Learning (IRRODL), 4(1). Special Issue on Tutoring and Student Support.

Unit 2 Readings

Contact North. (n.d.). How to build effective online learner support services. (pdf)

BC Government. (n.d.). Student Supports. (pdf)

From: Crawley, A. (2012). Supporting Online Students. A Guide to Planning, Implementing and Evaluating Services.

          o   Chapter 5 - Administrative Suite
          o   Chapter 6 - Academic Services Suite
          o   Chapter 7 - Personal Services Suite
          o   Chapter 8 - Communications Suite

From: Simpson, O. (2012). Supporting students in online, open and distance learning. London: Kogan Page Ltd.

          o   Chapter 3 - Non-Academic Student Support
          o   Chapter 4 - Academic Support - Tuition
          o   Chapter 8 - Media for Support - E-Learning
          o   Chapter 9 - Enrollment, Induction & Preparation
          o   Chapter 10 - Retrieval
          o   Chapter 13 - Student Support Outside the Institution
          o   Chapter 14 - Student Support for Different Students

Unit 3 Readings

Floyd, D. L. & Casey-Powell, D. (2004). New roles for student support services in distance education. In New Directions for Community Colleges, no 128, Winter 2004. (pdf)

Hitch, L. P. & MacBrayne, P. (2003). A model for effectively supporting e-learning. Technology Sources, March/April 2003.

From: Crawley, A. (2012). Supporting Online Students. A Guide to Planning, Implementing and Evaluating Services.

• Chapter 9 - Planning and Implementation.
• Chapter 10 - Evaluation.

From: Simpson, O. (2012). Supporting Students in Online, Open and Distance Learning.

          •   Chapter 7 - Design Student Support for Success.
          •   Chapter 11 - Cost Benefits of Student Support in Online and Distance Education
          •   Chapter 12 - Course Design and Support for Success
          •   Chapter 15 - Evaluation, Research, Innovation and Change in Student Support.
          •   Chapter 16 - Staff Development and Institutional Structures for Student Success in Distance Education.

Johnson, K., Travelsi, H., & Fabbro, E. Chapter 16: Library Support for E-Learners: E-Resources, E-Services & the Human Factors. In T. Anderson, (Ed.) The Theory and Practice of Online Learning (2nd ed.). Athabasca, Canada: Athabasca University.

Kondar, A.Z., Huber, C., Michalzsuk, K., & Woudstra, A. Chapter 15: Call centres in Distance Learning. In T. Anderson, (Ed.) The Theory and Practice of Online Learning (2nd ed.). Athabasca, Canada: Athabasca University.

Bernath, U., Kleinschmidt, A., Walti, C., Zawaacki, O., & von Ossietzy, C. (2003). Challenges for study centres in an electronic age: A case study of the centre for distance education at Carl von Ossietzy University of Oldenburg in Germany. International Review of Research in Open and Distance Learning (IRRODL), 4(1). Special Issue on Tutoring and Student Support.

Bird, J., & Morgan, C. (2003). Adults contemplating university study at a distance: Issues, themes and concerns. International Review of Research in Open and Distance Learning (IRRODL), 4(1). Special Issue on Tutoring and Student Support.

Dearnly, C. (2003). Student support in open learning: Sustaining the process. International Review of Research in Open and Distance Learning (IRRODL), 4(1). Special Issue on Tutoring and Student Support.

Ludwig-Hardman, S., & Dunlap, J. (2003). Learner support services for online students: Scaffolding for success. International Review of Research in Open and Distance Learning (IRRODL), 4(1). Special Issue on Tutoring and Student Support.

Parnell, S. (2003). Redefining the cost and complexity of library services for open and distance learning. International Review of Research in Open and Distance Learning (IRRODL), 4(1). Special Issue on Tutoring and Student Support.