EHPS-653: High Performance Work Systems Report a Broken Link

This course places the study of high performance work cultures and systems in the context of the changing world of work, and is designed to assist you, as a manager of a work organization, in developing the skills and knowledge necessary to assess the appropriateness of current or proposed performance management systems and processes. You will examine the challenges of defining, measuring, and rewarding the performance of both individuals and teams, as well as the merits and limitations of non-monetary rewards. A case study builds on the examination of competency-based performance management and reward, while relevant readings provide a full range of perspectives on the issues of definition, measurement, participation and communication, base and incentive reward linkages, flexibility and responsiveness to change, and determination of efficacy or effectiveness. The course concludes with a discussion of the challenges in managing and leading in a high performance culture.

Theme 1


Required Readings
Read pages 7 and 8.

Please focus on the general concepts, arguments and recommendations, which are still very applicable to the present day situation, and just skim through the organizational examples that are a little dated.
Supplementary Readings
Greatplacetowork.com
Helpful in providing ideas for how to support high performance cultures in a variety of settings.

Theme 2

Required Readings/Assignments


Supplementary Readings
Kaplan, R. S., & Norton, D. P. (1996). The balanced score card: Translating strategy into action. Boston, MA: The President and Fellows of Harvard College.
This title is not currently available through AU Library. Please consult your local library.
Kaplan, R. S., & Norton, D. P. (2001). The strategy-focused organization: How balanced score card companies thrive in the new business environment. Boston, MA: Harvard Business School Publishing Corporation.
This title is not currently available through AU Library. Please consult your local library.
Kaplan, R. S., & Norton, D. P. (2006). Alignment: Using the balanced score card to create corporate synergies. Boston, MA: Harvard Business School Press.
This title is not currently available through AU Library. Please consult your local library.
Rummler, G. A., & Brache, A. P. (1990). Improving performance: How to manage the white space on the organization chart. San Francisco, CA: Jossey-Bass.
Note Chapter 3 in particular.

This title is not currently available through AU Library. Please consult your local library.

Theme 3

Required Readings/Assignments


Please note that the commentaries, which begin after page 20, are optional reading.

For reasons of copyright protection, access to this reading is limited to students registered in EHPS-653. Those students may access this reading with the username and password provided in their Study Guide database (Welcome and Orientation - Your Introduction to the Course - Readings and the Digital Reading Room). Note that these are NOT the same as a student's library username and password.

Supplementary Readings
Kaye, B., Jordan-Evans, S. (1999). Love'em or lose'em. Getting good people to stay. San Francisco, CA: Berrett-Koehler Publishers, Inc.
This title is not currently available through AU Library. Please consult your local library.
Stiffler, M, (2006, Mar). Performance: Creating the performance driven organization. Hoboken, NJ: John Wiley & Sons, Inc.
This title is not currently available through AU Library. Please consult your local library.

Theme 4

Required Readings/Assignments


Supplementary Readings
Nelson, B. (1994). 1001 ways to reward employees. New York, NY: Workman Publishing.
This title is not currently available through AU Library. Please consult your local library.
Dubois, D., Rothwell, W., King Stern, D. J., & Kemp, L. (2003, In press). Competency-based human resource management. Mountain View, CA: Davies-Black Publishing, a Division of CPP, Inc.
This title is not currently available through AU Library. Please consult your local library.
Dubois, D., & Rothwell, W., (2000). The competency toolkit. Amherst, MA: HRD Press.
This title is not currently available through AU Library. Please consult your local library.
Dubois, D. (1998). The competency case book: Twelve studies in competency-based performance improvement. Amherst, MA: HRD Press.
This title is not currently available through AU Library. Please consult your local library.
Dubois, D. (1993). Competency-based performance improvement: A strategy for organizational change. Amherst, MA: HRD Press.
This title is not currently available through AU Library. Please consult your local library.
Goleman, D. (1998) Working with emotional intelligence. New York, NY; Toronto, ON: Bantam Books.
This title is not currently available through AU Library. Please consult your local library.
Note: Students wanting to access this article may have to apply for a guest membership.
Spencer, S., & Spencer, L. (1993). Competence at work: Models for superior performance. Hoboken, NJ; Mississauga, ON: John Wiley and Sons.
This title is not currently available through AU Library. Please consult your local library.
Weiss, T. B., Ph.D., & Hartle, F. (1997). Reengineering performance management: Breakthroughs in achieving strategy through people. Boca Raton, FL: CRC Press LLC.
This title is not currently available through AU Library. Please consult your local library.

Theme 5

Required Readings/Assignments


Supplementary Readings
Kanungo, R. N., & Mendonca, M. (1992). Compensation: Effective reward management. Toronto: Butterworths.
This is one of the only textbooks to cover Canadian issues in compensation, performance management, and benefits. "Chapter 8: Performance-based Pay: Personal Equity I" and "Chapter 9: Incentive Systems and Gain-sharing Plans: Personal Equity II" may be useful background material. "The Role of Performance Appraisal in the Administration of Performance-Based Rewards" (pp. 198-203) is helpful in covering the traditional issues in the debate.

This title is not currently available through AU Library. Please consult your local library.
Lawler, E. E. (2000). Rewarding excellence: Pay strategies for the new economy. San Francisco: Jossey-Bass Inc.
This title is not currently available through AU Library. Please consult your local library.
See also the Web sites for the major HR consulting firms below and others for recent summary information about surveys conducted on these issues on an ongoing basis.

Theme 6

Required Readings/Assignments


Supplementary Readings

Theme 7

Required Readings/Assignments


Supplementary Readings
McAdams, J. L., & Hawk, E. (1994). Organizational performance and rewards: 663 experiences in making the link. Scottsdale, AZ: Consortium for Alternative Reward Strategies Research, American Compensation Association.
This book examines 663 different group incentive systems, and the executive summary (pp. 16–35) provides some useful guidelines of do's and don't's.

This title is not currently available through AU Library. Please consult your local library.
Schrage, M. (1995). No more teams! Mastering the art of creative collaboration. New York, NY: Doubleday.
This book elaborates on the evolution of teams.

This title is not currently available through AU Library. Please consult your local library.

Theme 8

Required Readings/Assignments



This site has been linked to information maintained by the HayGroup at http://www.haygroup.com/.

This site has been linked to information maintained by the Banff Centre at http://www.banffcentre.ca.
Supplementary Readings
Crane, T. (2001). The heart of coaching: Using transformational coaching to create a high-performance culture. (CA revised ed.). San Diego, CA: FTA Press.
This is the text used in the Coaching for High Performance weekend school.

This title is not currently available through AU Library. Please consult your local library.
Buckingham, M. & Coffman, C. (1999). First, break all the rules: What the world's greatest managers do differently. New York, NY: Simon and Schuster.
This title is not currently available through AU Library. Please consult your local library.
Wright, S., & MacKinnon, C. (2003). Leadership alchemy: The magic of the leader coach. Toronto, ON: TCP Publications.
This title is not currently available through AU Library. Please consult your local library.
Kouzes, J. M., & Posner, B. Z. (2003). The leadership challenge (3rd ed.). San Francisco: Jossey-Bass
This title is not currently available through AU Library. Please consult your local library.