Operations is an exciting, challenging, and important topic. It encompasses most of what people do in an organization, how they do it, and the value it produces. The effective and efficient management of these operations is critical to organizational success. Managers need to understand the complex interrelationships among suppliers and producers, employees and managers, and people and technology. Your business education would be woefully incomplete without operations management.
Reading 2.2: Blackmon, K. (2008). Designing for services: Design thinking and operations management—Converging or parallel worlds? In L. Kimbell & V. P. Seidel (Eds.) Designing for services—Multidisciplinary perspectives: Proceedings from the exploratory project on designing for services in science and technology-based enterprises, 27-28. Saïd Business School.