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OPMT 505: Operations Management Report a Broken Link

Operations is an exciting, challenging, and important topic. It encompasses most of what people do in an organization, how they do it, and the value it produces. The effective and efficient management of these operations is critical to organizational success. Managers must understand the complex interrelationships between suppliers and producers, employees and managers, and people and technology. Your business education would be woefully incomplete without operations management.

Required Resources

Lesson 1

Readings
Baines, T. S., Lightfoot, h. W., H. W., Benedettini, O., & Kay, J. M. (2009). The servitization of manufacturing: A review of literature and reflection on future challenges. Journal of Manufacturing Technology Management, 20(5), 547–567. https://doi.org/10.1108/17410380910960984
Lusch, R. F., Vargo, S. L., & O’Brien, M. (2007). Competing through service: Insights from service-dominant logic. Journal of Retailing, 83(1), 5–18. https://doi.org/10.1016/j.jretai.2006.10.002
Salah, A., Çağlar, D., & Zoubi, K. (2023). The impact of production and operations management practices in improving organizational performance: The mediating role of supply chain integration. Sustainability, 15, 15140. https://doi.org/10.3390/su152015140
Videos
School of Learning. (2024, October 13). What is operations management? (Real-world examples from Toyota, Amazon, McDonald’s & more) [Video]. YouTube. https://www.youtube.com/watch?v=aqEpslPklV4
School of Learning. (2024, December 22). What is artificial intelligence in operations management? Efficiency & innovation across industries [Video]. YouTube. https://www.youtube.com/watch?v=BNo6LgPmnaE
That Kull Show. (2008, January 16). Henry Mintzberg interviewed by Michael Kull [Video]. YouTube. https://youtu.be/4srFC0de4ww
USDSCMI. (2010, February 2). Operations and strategy with Nigel Slack [Video]. YouTube. https://youtu.be/ZRcDVm6G50Y

Lesson 2

Readings
Christensen, C. (1992). Exploring the limits of the technology S-curve; Part II: Architectural technologies. Production and Operations Management, 1(4), 358–366. https://doi.org/10.1111/j.1937-5956.1992.tb00002.x
Kashem, M. A., Shamsuddoha, M., & Nasir, T. (2024). Digital-era resilience: Navigating logistics and supply chain operations after COVID-19. Businesses, 4(1), 1–17. https://doi.org/10.3390/businesses4010001
Pantouvakis, A., & Gerou, A. (2022). The theoretical and practical evolution of customer journey and its significance in services sustainability. Sustainability, 14(15), 9610. https://doi.org/10.3390/su14159610
Rassanjani, S., Herizal, I., Mukhrijal, M., Alqarni, W., & Usman, B. (2021). Managing creativity and innovation in the 4th industrial revolution: Learning from giants. Journal of Innovation in Business and Economics, 5(1), 15–22. https://doi.org/10.22219/jibe.v5i01.15390
Videos
Neri, A. (2009, December 2). ABC Nightline - IDEO shopping cart [Video]. YouTube. https://youtu.be/M66ZU2PCIcM
Optima Training (UK) Limited. (2024, April 2). Business process mapping: Three common methods [Video]. YouTube. https://youtu.be/izgdBMh4VG8
TED. (2022, March 4). How to fix broken supply chains | Dustin Burke | TED [Video]. YouTube. https://youtu.be/y_EjCSz1aBo

Lesson 3

Readings
Bitner, M. J. (1992, April). Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing, 56(2), 57–71. https://doi.org/10.2307/1252042
Dogru, A. K., & Keskin, B. B. (2020). AI in operations management: Applications, challenges and opportunities. Journal of Data, Information and Management, 2, 67–74. https://doi.org/10.1007/s42488-020-00023-1  
Helo, P., & Hao, Y. (2022). Artificial intelligence in operations management and supply chain management: An exploratory case study. Production Planning & Control, 33(16), 1573–1590. https://doi.org/10.1080/09537287.2021.1882690
Küpper, D., Heidemann, A., Ströhle, J., Knizek, C., & Spindelndreier, D. (2017, December 14). Lean meets Industry 4.0. Boston Consulting Group. https://www.bcg.com/publications/2017/lean-meets-industry-4.0
Suhardi, B., Elvira, L., & Astuti, R. D. (2021). Facility layout redesign using systematic layout planning method in PT. Pilar Kekar Plasindo. Journal of Technology and Operations Management, 16(1), 57–68. https://doi.org/10.32890/jtom2021.16.1.5
Videos
Bosch Rexroth. (2016, November 4). Ergonomic workplace design [Video]. YouTube. https://youtu.be/n4BYK_Ga10w
Layla at ProcessDriven (2025, December 4). Why every small business should use this in 2026 [Video]. YouTube. https://youtu.be/9UVURYCaKWk
  • Process mapping
visTABLE. (2022, May 23). What is an ideal layout and how is it used for manufacturing facility planning? [Video]. YouTube. https://youtu.be/YEAF0aWqbto

Lesson 4

Readings
Casanova, D., Lohiya, S., Loufrani, J., Pacca, M., & Peters, P. (2019, August). Agile in enterprise resource planning: A myth no more. McKinsey & Company. https://www.mckinsey.de/~/media/McKinsey/Business%20Functions/McKinsey%20Digital/Our%20Insights/Agile%20in%20enterprise%20resource%20planning%20A%20myth%20no%20more/Agile-in-enterprise-resource-planning-A-myth-no-more.pdf
Fomundam, S. F., & Herrmann, J. W. (2007). A survey of queuing theory applications in healthcare (ISR Technical Report 2007-24). Institute for Systems Research, University of Maryland. https://drum.lib.umd.edu/bitstreams/1493f710-6b3b-46e1-8546-6303e987e2ba/download
KPMG International. (2025). KPMG global tech report: Industrial manufacturing insights. https://kpmg.com/in/en/insights/2025/02/kpmg-global-tech-report-industrial-manufacturing-insights.html
Rajani, R. L., & Heggde, G. S. (2020). Capacity management strategies in supply chains: A critical review and directions for future. International Journal of Business Excellence, 21(1), 81-117.
Videos
10 Min For Supply Chain. (2024, October 27). Production planning and control | Step by step process | Key objectives and challenges | MRP | MPS [Video]. YouTube. https://youtu.be/HBiUsN_2nJM
Dr. Haywood. (2023, April 27). What is capacity planning in operations management [Video]. YouTube. https://youtu.be/Qf-UzEQ9CM4
Dr. Ogunseyin. (2022, May 27). Queuing theory (operations management) [Video]. YouTube. https://youtu.be/-Kza-8JmqHU

Lesson 5

Readings
Holloway, S. (2025, February 12). Inventory management as a key driver of sustainability in supply chains. SSRN. https://dx.doi.org/10.2139/ssrn.5135338
IDC. (2025, April 14). Tariff impacts on technology sourcing? How to plan for and mitigate risk. IDC Blog. https://blogs.idc.com/2025/04/14/tariff-impacts-on-technology-sourcing-how-to-plan-for-and-mitigate-risk/
Pasupuleti, V., Thuraka, B., Kodete, C. S., & Malisetty, S. (2024, July 17). Enhancing supply chain agility and sustainability through machine learning: Optimization techniques for logistics and inventory management. Logistics, 8(3), 73. https://doi.org/10.3390/logistics8030073
Rana, J., & Daultani, Y. (2022). Mapping the role and impact of artificial intelligence and machine learning applications in supply chain digital transformation: A bibliometric analysis. Operations Management Research, 16(4), 1641–1666. https://doi.org/10.1007/s12063-022-00335-y 
Videos
Boston Consulting Group. (2020, February 7). Digital supply chain of the future [Video]. YouTube. https://youtu.be/ZCmndpTNRb4
Karim, A. A. (2024, March 4). MBA series | The Suez Canal blockage: A case study in global supply chain disruption [Video]. YouTube. https://youtu.be/a10RRYZsa_w
Smith, T. (2023, August 12). Case study: You have a lot of inventory but find your best products out-of-stock [Video]. YouTube. https://youtu.be/plF-h2qDb3g

Lesson 6

Readings
Alabi, M. (2024). Application of digital lean manufacturing system in additive manufacturing industries: A review. Engineering Headway, 2, 79–94. https://doi.org/10.4028/p-fcle7u
Cañas, H., Mula, J., Campuzano-Bolarín, F., & Poler, R. (2022, November). A conceptual framework for smart production planning and control in Industry 4.0. Computers & Industrial Engineering, 173, 108659. https://doi.org/10.1016/j.cie.2022.108659
Ghaithan, A. M., Alshammakhi, Y., Mohammed, A., & Mazher, K. M. (2023). Integrated impact of circular economy, Industry 4.0, and lean manufacturing on sustainability performance of manufacturing firms. International Journal of Environmental Research and Public Health, 20(6), 5119. https://doi.org/10.3390/ijerph20065119
Videos
10 Min For Supply Chain. (2025, October 25). Material requirement planning (MRP) explained with numerical example | MRP in operations management [Video]. YouTube. https://youtu.be/IEKpg0aqv_Q

Lesson 7

Readings
Anand, G., Ward, P. T., Tatikonda, M. V., & Schilling, D. A. (2009). Dynamic capabilities through continuous improvement infrastructure. Journal of Operations Management, 27(6), 444–461. https://doi.org/10.1016/j.jom.2009.02.002
Garvin, D. A. (1984). What does “product quality” really mean? Sloan Management Review, 26(1), 25–43. http://oqrm.org/English/What_does_product_quality_really_means.pdf
Shah, R., & Ward, P. T. (2007). Defining and developing measures of lean production. Journal of Operations Management, 25(4), 785–805. https://doi.org/10.1016/j.jom.2007.01.019 
Vassos, V., Voltezou, A., Stavropoulos, A., Stavropoulou, E., Stefanis, C., Tsigalou, C., Nena, E., Chatzaki, E., Constantinidis, T. C., & Bezirtzoglou, E. (2024). The role of total quality management in the pharmaceutical, food, and nutritional supplement sectors. Foods, 13(16), 2606. https://doi.org/10.3390/foods13162606
Videos
LeanSensei. (2020, November 13). Toyota Production System – Authentic TPS overview by Toyota [Video]. YouTube. https://www.youtube.com/watch?v=cUFgFYQZ1TY
Quizlet. (2025, September 27). Total quality management (TQM) explained | Principles & impact on organizational behavior [Video]. YouTube. https://youtu.be/ftGzS0LgK_g
Veech, D. (2015, August 27). Taiichi Ohno on the Toyota Production System [Video]. YouTube. https://www.youtube.com/watch?v=ZK6vyFz7yrM&

Lesson 8

Readings
Behrendt, A., Karlsson, A., Kasah, T. & Swan, D. (2021, December 6). The CEO: Architect of the new operations agenda. McKinsey Insights. https://www.mckinsey.com/capabilities/operations/our-insights/the-ceo-architect-of-the-new-operations-agenda
Chopra, S. & Sodhi, M. S. (2004, Fall). Managing risk to avoid supply-chain breakdown. MIT Sloan Management Review, 46(1), 53–61.
Clegg, L. J., Voss, H., & Chen, L. (2019). Can VUCA help us generate new theory within international business? In R. V. Tulder, A. Verbeke, & B. Jankowska (Eds.), International business in a VUCA world: The changing role of states and firms (pp. 55–66). Emerald Publishing Limited. https://doi.org/10.1108/s1745-886220190000014005
Dupont, D., & Eskerod, P. (2016). Enhancing project benefit realization through integration of line managers as project benefit managers. International Journal of Project Management, 34(4), 779–788. https://doi.org/10.1016/j.ijproman.2015.10.009
Harvard Business Review Analytic Services. (2025). Intelligent operations: How agentic AI is aiming to reshape IT. Harvard Business School Publishing. https://hbr.org/resources/pdfs/comm/microsoft/intelligentoperations.pdf
Reeves, M., & Job, A. (2023, October 2). Operations in an era of radical uncertainty. Harvard Business Review. https://hbr.org/2023/10/operations-in-an-era-of-radical-uncertainty 
Romero, M. L., & Suyama, R. (2025). Agentic AI for intent-based industrial automation. arXiv. https://doi.org/10.48550/arXiv.2506.04980
Sukharevsky, A., Krivkovich, A., Gast, A., Storozhev, A., Maor, D., Mahadevan, D., Hämäläinen, L., & Durth, S. (2025). The agentic organization: Contours of the next paradigm for the AI era. McKinsey Insights. https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/the-agentic-organization-contours-of-the-next-paradigm-for-the-ai-era
Taskan, B., Junça-Silva, A., & Caetano, A. (2022). Clarifying the conceptual map of VUCA: A systematic review. International Journal of Organizational Analysis, 30(7), 196–217. https://doi.org/10.1108/ijoa-02-2022-3136
Weeserik, B., & Spruit, M. (2018). Improving operational risk management using business performance management technologies. Sustainability, 10(3), 640. https://doi.org/10.3390/su10030640
World Economic Forum. (2025, January 7). Future of jobs report 2025: 78 million new job opportunities by 2030 but urgent upskilling needed to prepare workforces. https://www.weforum.org/press/2025/01/future-of-jobs-report-2025-78-million-new-job-opportunities-by-2030-but-urgent-upskilling-needed-to-prepare-workforces/
Videos
Accenture India. (2025, March 25). Accenture Technology Vision 2025 | Key India Insights [Video]. YouTube. https://youtu.be/mEBDW-nHQfs
Automoto Network. (2024, August 6). BMW unveils revolutionary humanoid robots in car production - Meet Figure 02! [Video]. YouTube. https://youtu.be/MFNLJNvfCJI
IBM Technology. (2025, January 27). What is a digital twin? [Video]. YouTube. https://youtu.be/2hnoGo27uf8
Pro Robots. (2025, October 31). 3 major robot updates this week: Atlas, Figure 03, Tesla Optimus [Video]. YouTube. https://youtu.be/at6v1x9mNe0
The Wall Street Journal. (2025, July 18). China’s dark factories: So automated, they don’t need lights [Video]. YouTube. https://youtu.be/MCBdcNA_FsI

Supplementary Readings

Lesson 1 Supp. Rdgs.

Chapter 1 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.
Chapter 2 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.
Chapter 3 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.

Lesson 2 Supp. Rdgs.

Chapter 4 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.
Chapter 5 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.
Chapter 6 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.

Lesson 3 Supp. Rdgs.

Chapter 7 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.
Chapter 8 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.
Chapter 9 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.

Lesson 4 Supp. Rdgs.

Chapter 10 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.
Chapter 11 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.

Lesson 5 Supp. Rdgs.

Chapter 12 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.
Chapter 13 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.

Lesson 6 Supp. Rdgs.

Chapter 14 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.

Lesson 7 Supp. Rdgs.

Chapter 15 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.
Chapter 16 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.
Chapter 17 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.

Lesson 8 Supp. Rdgs.

Chapter 18 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.
Chapter 19 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.