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RAFM 646: Applied Hockey Franchise Management Report a Broken Link

RAFM 646: Applied Hockey Franchise Management is an applied course structured around a major group project that involves developing a franchise improvement plan in real time for an actual hockey franchise. The plan will be developed in stages, beginning with a series of analyses based on well-known strategic management tools. Each module will introduce new tools and learning resources to help you develop the analysis skills needed to develop your franchise improvement plan. You may have been exposed to some of these tools in previous courses and may even use them in your current job. In this course, they will be used comprehensively; the intent is for you to gain experience in putting a number of different pieces together to develop an overall direction and plan for your assigned franchise for the coming 12 months and beyond.
 

Required Readings

Module 1

Reading 1: Woratschek, H., & Schafmeister, G. (2005). New business models for the value analysis of sport organisations. Economic Discussion papers (Wirtschaftswissenschaftliche Diskussionspapiere), No. 05-05, Bayreuth.
Reading 2: Lafley, A. G. (2009). What only the CEO can do. Harvard Business Review, 85(5), 54–62.
Reading 3: Grant, R. M., Jordan, J. J., & Walsh, P. (2015). Maple Leaf sports and entertainment. In Foundations of strategy (Canadian ed., pp. 156-158). Wiley.
Reading 4: Jurevicius, O. (2013). VRIO framework. https:/strategicmanagementinsight.com
Reading 5: Dess, G., Lumpkin, G., Eisner, A., & Peridis, T. (2009). Financial ratio analysis. In Strategic management: Creating competitive advantages (2nd Can. ed.; pp. 380–390). McGraw-Hill Ryerson.
Reading 6: Schnarr, K., Krizmnich, M., & Lee, C. (2016). The Kitchener Rangers Hockey Club: Skating into the future. Ivey ID: 9B16M160. Ivey Publishing.

Module 2

Reading 7: Mauws, M. K., Mason, D. S., & Foster, W. M. (2003). Thinking strategically about professional sports. European Sport Management Quarterly, 3(3), pp. 145–164.
Reading 8: Ehmke, C., Fulton, J, Akridge, J., Erickson, K., & Linton, S. (n.d.). Industry analysis: The five forces. Purdue University, Purdue Extension: Agricultural Innovation & Commercialization Center.
Reading 9: Athabasca University. (2015). Environmental context. In Comprehensive Institutional Plan, 2015–18 (pp. 12–20). Athabasca University.
Reading 10: Jackson, T. (2015, June 30). A full balanced scorecard example (including 6 templates) [Video]. ClearPoint Strategy.

Module 3

Reading 11: Stauffer, D. (2003, October 27). Best practices for benchmarking. Working Knowledge. Harvard Business School. https://hbswk.hbs.edu/archive/best-practices-for-benchmarking
Reading 12: Haroun, C. (n.d.). Why the best companies always have the best customer service. Inc. Mansueto Ventures.
Reading 13: Union of European Football Associations. (2015). The European club footballing landscape: Club licensing benchmarking report, 2015. UEFA.

Module 4

Reading 14: Roth, C. (2016, January 25). Why bigger is not always better in business. Entrepreneur. https://www.entrepreneur.com/article/269635
Reading 15: Westerkamp, T. A. (2008, April 1). To rent or buy? That is the question: Weighing the costs and benefits of each option to best meet technicians' maintenance needs. Equipment Rental and Tools: FacilitiesNet. https://www.facilitiesnet.com/equipmentrentaltools/article.aspx?id=8599
Reading 16: Sarris, E. (2015, February 11). Giants continue to innovate internally. FanGraphs. https://blogs.fangraphs.com/giants-continue-to-innovate-internally/

Module 5

Reading 17: Massachusetts Institute of Technology. (2017). SMART goals. MIT Human Resources. http://hrweb.mit.edu/performance-development/goal-setting-developmental-planning/smart-goals
Reading 18: Balanced Scorecard Institute. (2017). Balanced scorecard basics. http://www.balancedscorecard.org/Resources/About-the-Balanced-Scorecard
Reading 19: QuickScore. (2017). What is a strategy map?  Spider Strategies. https://balancedscorecards.com/strategy-map/#strategy-map-the-basics

Module 6

Reading 20: KPI.org. (2017). What is a Key Performance Indicator (KPI)? Balanced Scorecard Institute. https://kpi.org/KPI-Basics
Reading 21: Haddadi, F., & Yaghoobi, T. (2014). Key indicators for organizational performance measurement. Management Science Letters 4, 2021–2030. http://www.growingscience.com/msl/Vol4/msl_2014_254.pdf
Reading 22: Reh, F. J. (2017, March 31). The basics of Key Performance Indicators (KPI). The Balance. https://www.thebalancecareers.com/key-performance-indicators-2275156
Reading 23: Mauboussin, M. J. (2012, October). The true measures of success. Harvard Business Review.
Reading 24: Shapiro, J. (2017, January 13). Three ways data dashboards can mislead you. Harvard Business Review.

Module 7

Reading 25:  Thompson, A. A., & Strickland, A. J. (2003). A guide to case analysis. In Strategic management: Concepts and cases (13th ed.) (pp. C-2–C16). McGraw-Hill/Irwin.
Reading 26: Purdue Online Writing Lab (OWL). (2017). Purdue University; The Writing Lab; The OWL at Purdue.
Reading 27: Athabasca University Write Site. (2017). Writing effective paragraphs. Athabasca University. http://write-site.athabascau.ca/documentation/writing-effective-paragraphs.pdf
Reading 28: Chua, C. (n.d.). How to give constructive criticism: Six helpful tips. Personal Excellence. https://personalexcellence.co/blog/constructive-criticism/

Module 8

Reading 29: Kanter, R. M. (1999). The enduring skills of change leaders. Leader to Leader 13, pp.15–22.
Reading 30:  Weingart, L. R., Thompson, L. L., Bazerman, M. H., & Carroll, J. S. (1990). Tactical behavior and negotiation outcomes. International Journal of Conflict Management, 1(1), pp. 7–31.
Reading 31: Johlke, M. C. (2006). Sales presentation skills and salesperson job performance. Journal of Business & Industrial Marketing, 21(5), pp. 311–319.
Reading 32: Kapterev, A. (2011). What is presentation? In Presentation secrets: Do what you never thought possible with your presentations. (pp. 2-22). John Wiley & Sons.
Reading 33: University of Calgary. (2017). Contracts. In Calgary encyclopedia of business and technology law. University of Calgary: Legal Centre for Business and Technology. https://web.archive.org/web/20191128173420/https://www.ucalgary.ca/biztechlaw/encyclopedia/contracts#i

Supplementary Materials

Module 1
Slide Presentation: Grant, R. M. Chapter 2 PowerPoint slide presentation to accompany Contemporary strategy analysis (9th ed.). Chichester, West Sussex, UK: Wiley.
Slide Presentation: Grant, R. M. Chapter 5 PowerPoint slide presentation to accompany Contemporary strategy analysis (9th ed.). Chichester, West Sussex, UK: Wiley.
Module 2
Gomer, J., & Hille, J. (2014). An essential guide to SWOT analysis. FormSwift. http://mci.ei.columbia.edu/files/2012/12/An-Essential-Guide-to-SWOT-Analysis.pdf
Slide Presentation: Grant, R. M. Chapter 3 PowerPoint slide presentation to accompany Contemporary strategy analysis (9th ed.). Chichester, West Sussex, UK: Wiley.
Module 4
Slide Presentation: Grant, R. M. Chapter 11 PowerPoint slide presentation to accompany Contemporary strategy analysis (9th ed.). Chichester, West Sussex, UK: Wiley.
Slide Presentation: Grant, R. M. Chapter 13 PowerPoint slide presentation to accompany Contemporary strategy analysis (9th ed.). Chichester, West Sussex, UK: Wiley.
Slide Presentation: Grant, R. M. Chapter 15 PowerPoint slide presentation to accompany Contemporary strategy analysis (9th ed.). Chichester, West Sussex, UK: Wiley.
Module 5
Slide Presentation: Grant, R. M. Chapter 2 PowerPoint slide presentation to accompany Contemporary strategy analysis (9th ed.). Chichester, West Sussex, UK: Wiley.
Slide Presentation: Grant, R. M. Chapter 6 PowerPoint slide presentationto accompany Contemporary strategy analysis (9th ed.). Chichester, West Sussex, UK: Wiley.