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OPMT 505: Operations Management Report a Broken Link

Operations is an exciting, challenging, and important topic. It encompasses most of what people do in an organization, how they do it, and the value it produces. The effective and efficient management of these operations is critical to organizational success. Managers need to understand the complex interrelationships among suppliers and producers, employees and managers, and people and technology. Your business education would be woefully incomplete without operations management.

Required Readings

Lesson 1

Lesson 2

Reading 2.1: Tschimmel, K. (2012). Design thinking as an effective toolkit for innovation. ISPIM Conference Proceedings, 1-20. 
Reading 2.2: Blackmon, K. (2008). Designing for services: Design thinking and operations management—Converging or parallel worlds? In L. Kimbell & V. P. Seidel (Eds.) Designing for services—Multidisciplinary perspectives: Proceedings from the exploratory project on designing for services in science and technology-based enterprises, 27-28. Saïd Business School.

Lesson 3

Lesson 4

Reading 4.1: Kimes, S. E. (2003). Revenue management: A retrospective. Cornell Hotel and Restaurant Administration Quarterly, 44(5/6), 131-138. 
Reading 4.2: Kimes, S. E. (1989). The basics of yield management. Cornell Hotel and Restaurant Administration Quarterly, 30(3), 14-19.
Reading 4.3: Little, J. D. C., & Graves, S. C. (2008). Little's Law. In D. Chhajed & T. J. Lowe (Eds.) Building intuition (pp. 81-100). Springer.

Lesson 5

Reading 5.1a: King, I., Wu, D. and Pogkas, D. (2021, March 28). How a chip shortage snarled everything from phones to cars. Bloomberg. https://www.bloomberg.com/graphics/2021-semiconductors-chips-shortage/
Reading 5.1b: Jackson, F. (2024, September 6). Global chip shortage: Everything you need to know. TechRepublic. https://www.techrepublic.com/article/global-chip-shortage-cheat-sheet/
Reading 5.2: 5.3. Beil, D. R. (2010). Supplier selection. Wiley encyclopedia of operations research and management science.

Lesson 6

Reading 6.1: Christofi, M., Nunes, M., Chao Peng, G., & Lin, A. (2013). Towards ERP success in SMEs through business process review prior to implementation. Journal of Systems and Information Technology,15(4), 304-323.
Reading 6.2: Yamamoto, K., Milstead, M., & LIoyd, R. (2019). A review of the development of lean manufacturing and related lean practices: The case of Toyota Production System and managerial thinking. International Management Review, 15(2), 21-90.
Reading 6.3: Andrés-López, E., González-Requena, I., & Sanz-Lobera, A. (2015). Lean service: Reassessment of lean manufacturing for service activities. Procedia engineering, 132, 23-30.

Lesson 7

Reading 7.1: Rezaee, Z., & Elam, R. (2000). Emerging ISO 14000 environmental standards: A step‐by‐step implementation guide. Managerial Auditing Journal, 15(1/2), pp. 60-67.
Reading 7.2: Reid, R. D. (2005). FMEA—Something old, something new. Quality Progress, 38(5), 90-93.

Lesson 8

Reading 8.1: Cooper, R. G. (2016). Agile-stage-gate hybrids: The next stage for product development. Research Technology Management, 59(1), 21-29.
Reading 8.2: McKinsey. (2021). The top trends in tech [Interactive webpage].
Reading 8.3: Holmström, J., Holweg, M., Lawson, B., Pil, F. K., & Wagner, S. M. (2019). The digitalization of operations and supply chain management: Theoretical and methodological implications. Journal of Operations Management, 65, pp. 728-734.
Reading 8.4: Eshkenazi, A. (2021). A net-zero challenge for supply chains. ASCM Blogpost.
Reading 8.5: Dull, D. (2021). How to harness the power of supply chain in your circularity make-over. GreenBix.
Reading 8.6:  Banker, S. (2021, June 29). The circular supply chain: A push for sustainability. Forbes.com.

Lesson 1 Supp. Rdgs.

Chapter 1 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.
Chapter 2 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.
Chapter 3 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.

Lesson 2 Supp. Rdgs.

Chapter 4 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.
Chapter 5 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.
Chapter 6 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.

Lesson 3 Supp. Rdgs.

Chapter 7 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.
Chapter 8 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.
Chapter 9 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.

Lesson 4 Supp. Rdgs.

Chapter 10 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.
Chapter 11 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.

Lesson 5 Supp. Rdgs.

Chapter 12 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.
Chapter 13 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.

Lesson 6 Supp. Rdgs.

Chapter 14 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.

Lesson 7 Supp. Rdgs.

Chapter 15 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.
Chapter 16 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.
Chapter 17 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.

Lesson 8 Supp. Rdgs.

Chapter 18 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.
Chapter 19 PowerPoint Supplement for Slack, N., Brandon-Jones, A., & Burgess, N. (2022). Operations management (10th ed.). Essex, UK: Pearson Education.